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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent by joining our mailing list. We will not pass your e-mail address to anyone.The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
This information is only used to fulfil your order and for our trading records. It will not be used for any other purpose. Credit card details are not retained once the on-line validation and transfer is successful. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. We may use technology to track the patterns of behaviour of visitors to our site. This information is behavioural only and cannot be used to identify individual customers. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us store items in your Shopping Basket between visits and you may choose to store your personal details, but this is not done unless you authorise it. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.If you have any questions about this privacy statement, our site practices or any other legal matters please contact us on info@sleepexpress.co.uk
INTERNET
Order and Pay entirely online using our SECURE SERVER (the fastest method) . Shop around our store and place the items you wish to buy into your shopping cart. When you have completed all of your shopping, simply fill out and submit the online order form including your credit card number and expiry date, plus all the necessary information. You will receive an Order Confirmation Number to which you can refer. Be sure to include your daytime phone number and E-mail address.
We accept all major credit cards including Visa, Master, Switch, Solo, Delta.Credit
CARD SECURITY
We know of no documented cases of credit card fraud using our shopping system over the Internet. All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address e.t.c) so that it can not be examined by any third party over the internet. We do not hold your credit card details.
COMPLAINTS
Complaints can be made via any of the contact methods mentioned in the contact us section, and we will endeavour to respond to complaints within five working days, whereupon we will provide a likely time-scale to resolve the situation. All complaints will be dealt with as a matter of priority.
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